Privacy Policy

Effective date: January 1, 2026

1. Overview

CreacionFlor Atelier (“we”, “us”) provides online floristry education. This Privacy Policy explains what data we collect, how we use it, and the choices you have.

2. Data we collect

• Account data: name, email, password hash.
• Transactional data: purchased courses, invoices, refunds.
• Usage data: pages viewed, time on page, device and browser info.
• Support data: messages you send via the contact form.
• Cookies and similar technologies for preferences (e.g., theme) and analytics.

3. How we use data

• Provide and improve course content and features.
• Process payments and deliver receipts.
• Communicate about updates, security, and customer support.
• Comply with legal obligations and enforce our Terms.

4. Legal bases

We process data to perform our contract with you, to comply with legal obligations, to pursue legitimate interests (security, product improvement), and with your consent where required.

5. Sharing

We share data with service providers under contract (hosting, payment processing, email delivery). We do not sell personal information.

6. International transfers

When data is transferred internationally, we use appropriate safeguards such as standard contractual clauses.

7. Security

We apply administrative, technical, and physical controls to protect personal data. No method is 100% secure; we continuously improve safeguards.

8. Data retention

We retain data for as long as needed for the purposes above, and as required by law. You may request deletion where applicable.

9. Your rights

• Access, correct, or delete your data.
• Object to processing or request restriction.
• Data portability where technically feasible.
• Withdraw consent at any time without affecting prior lawful processing.

10. Cookies

Cookies support essential features (session, security) and preferences (theme, cookie choice). You can control cookies in your browser. See the cookie banner in our footer for on-site controls.

11. Children

Our services are not directed to children under 13. If we learn we collected data from a child<|eos|>